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Collection Site Relationship Manager (AcHourly)
Academic Professional
Urbana and/or Chicago

Collection Site Relationship Manager (Academic Hourly)

Shield Illinois

University of Illinois System - Chicago or Urbana

 

SHIELD Illinois is the screening testing program and infrastructure responsible for deploying the University of Illinois’ innovative, non-invasive, saliva test across the state. Shield Illinois is in search of individuals to serve as the Collection Site Relationship Manager.  These individuals will build and maintain relationships with collection sites and connect with key business executives and stakeholders.

  • Assist collection sites through email, phone, online presentations, screen-share and in person meetings.
  • Forecast and track key account metrics such as heaviest volume days of the week, lab delivery schedules, etc.
  • Advise sites on best practices and communicate any changes or requests from the labs or couriers to the site representative.
  • Communicate any issues from the client representative to the appropriate person at SHIELD IL.
  • With support from senior leadership and IT, work to resolve any issues or complaints.
  • Monitor KPIs such as number of samples collected, rejection rates, and turn-around time to assure both the site and lab are meeting the necessary service level.
  • Seek out new testing opportunities.
  • Provide clients with comprehensive consultations and guide their decision-making process. Advise clients on how SHIELD Illinois solutions can best meet their needs.
  • Ensure client satisfaction while managing client expectations.
  • Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Bachelor’s degree
  • Ability to life 50lbs
  • Valid drivers license

 

Pay rate: $30/hr

Schedule: 40 hrs/wk

Locations: Chicago/Urbana

 

This is a temporary, hourly, non-benefit eligible position. For full consideration, candidates must apply and submit a letter of application, resume, and names/addresses/phone numbers of three professional references by April 30, 2021 at https://uajobs.hr.uillinois.edu/.

 

The System Office conducts background checks on all job candidates upon acceptance of a contingent offer of employment. Background checks will be performed in compliance with the Fair Credit Reporting Act. The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current and former employers regarding findings of sexual misconduct or sexual harassment. For more information, visit https://www.hr.uillinois.edu/cms/One.aspx?portalId=4292&pageId=1411899

 

System Human Resource Services
(312) 996-5130
erhr@uillinois.edu

 

The System Office is an affirmative action/equal opportunity employer dedicated to building a community of excellence, equity and diversity. The System Offices welcome applications from women, underrepresented minorities, individuals with disabilities, protected veterans, sexual minority groups and other candidates who will lead and contribute to the diversification and enrichment of ideas and perspectives.

 

04/30/2021
Back to Job Board

 

      As a qualifying federal contractor, the University of Illinois System uses E-Verify to verify employment eligibility.

 

The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer.   Background checks will be performed in compliance with the Fair Credit Reporting Act.

 

The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current and former employers regarding findings of sexual misconduct or sexual harassment. For more information, visit https://www.hr.uillinois.edu/cms/One.aspx?portalId=4292&pageId=1411899

 

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