Software Process and Support Specialist (Academic Hourly)

Shield Illinois

University of Illinois System - Chicago or Urbana

SHIELD Illinois is the screening testing program and infrastructure responsible for deploying the University of Illinois’ innovative, non-invasive, saliva test across the state.  Shield Illinois is in search of an ambitious/self-motivated go-getter who understands computer systems and is critical thinker/problem solver someone who can understand the process and figure out where it might have broken down.  Shield Illinois is working with their vendor to build software on the fly, so documentation is a little lacking.  This individual will work a minimum of 20/hrs per week, but could be 40 hours.

• As part of the SHIELD IL Information Technology team, use experience to work in collaboration with the SHIELD IL laboratory staff, customers, and patient community to ensure the EHR systems meet the organization's overall clinical and business needs.
• Participate in efforts to gather information from clinicians/ staff regarding clinical and operational workflows, as well as business goals and risks to define and document new healthcare application requirements.
• Assist application teams in development of design and required documentation. Analyze business processes and reengineer those processes to improve business and/or clinical needs, identifying the upstream and downstream impacts.
• Learn new tools, components, and functionalities within healthcare applications. Propose software modifications and document changes to designs, tools, components, functionalities, and processes.
• Plan, review, perform, and test new software releases, ensuring adherence to the testing policies and procedures for application team members. Develop and follow plans to collect information regarding potential system enhancement needs and coordinates preparation of specifications as needed.
• Engage with vendors and maintain vendor relationships. Participate in analysis of vendor solutions and enforce vendor service level agreements (SLA). Contact vendor to resolve issues.
• Identify areas for improvement and serve as key contributor in the development of new/improved policies, procedures, or work practices. Coordinate the input of others.
• Participate in mentoring and training staff to ensure successful on-boarding and professional development.
• Perform other related duties and participate in special projects as assigned.

• Bachelor’s degree in related field.
• At least six months of relevant experience.
• Ability to communicate effectively with internal and external clients.

Pay rate: $31/hr. 

Schedule: 20 hrs/wk minimum, up to 40 hrs

Locations: Chicago/Urbana

This is a temporary, hourly, non-benefit eligible position. For full consideration, candidates must apply and submit a letter of application, resume, and names/addresses/phone numbers of three professional references by April 30, 2021 at https://uajobs.hr.uillinois.edu/.

The System Office conducts background checks on all job candidates upon acceptance of a contingent offer of employment. Background checks will be performed in compliance with the Fair Credit Reporting Act. The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current and former employers regarding findings of sexual misconduct or sexual harassment. For more information, visit https://www.hr.uillinois.edu/cms/One.aspx?portalId=4292&pageId=1411899

System Human Resource Services
(312) 996-5130
erhr@uillinois.edu

The System Office is an affirmative action/equal opportunity employer dedicated to building a community of excellence, equity and diversity. The System Offices welcome applications from women, underrepresented minorities, individuals with disabilities, protected veterans, sexual minority groups and other candidates who will lead and contribute to the diversification and enrichment of ideas and perspectives.